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Shoppers are voicing their frustration following a change that caused items being listed as the wrong size.

The second-hand shopping app has altered its measurement guidelines for female and kids' apparel but did not contact every member regarding the update.

Digital Channels Reaction

Many shoppers and sellers are posting online claiming that product pages now present an altered size classification compared to what was initially listed as a result of the reclassification.

The company said the revised method more closely matches similar services.

The platform has recommended to review their products and update the measurements by hand if necessary, which has left users frustrated.

Sizing System Changes

Previously, the measurements included one number and one letter, for instance S/8 or M/10.

The updated approach includes a letter with a size spectrum like S/UK 8-10.

For certain items, the size labels have been reassigned - such as a large size was formerly size 12 but now shows as UK 16-18.

Member Accounts

One content creator, who produces content about larger sizing, said the change "makes both selling and buying harder".

"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.

Another user, based in Glasgow, said garments she listed with size 14 tags were appearing on the platform as measurements 20-22.

"Should someone sized 20-22 purchase these they may become frustrated," she said.

Manual Updates

A different user, located in England, said she had been left angered because the modification necessitated personal updates the sizes on "every single listing".

"This situation is especially annoying, as I'm chronically ill and Vinted sales have been crucial after experiencing income reduction," she said.

Platform Context

The app has more than 100 million users, with 18 million British users.

It has emerged as a preferred choice to second-hand platforms like eBay and Depop.

This isn't the first time where an unanticipated change within the service has received backlash: last year, Vinted reversed a change concerning shipment methods following member complaints.